Returns & Exchanges

At Pacha Soap Co., we want you to love your handcrafted products; if you are not completely satisfied with your purchase, you may return or exchange items within 30 days of delivery.

Return Process

• 1.
  Contact Support

  Email our customer experience team with your order number and details regarding the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack the items in their original packaging, ensuring the products are protected to prevent damage during transit.

• 3.
  Ship the Items

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Refund or Exchange

  Once your return is received and inspected at our warehouse, we will process your refund to the original payment method or ship your replacement.