Frequently Asked Questions
Everything you need to know about our handcrafted, purpose-driven soaps and skincare.
What makes Pacha Soap products different?
Our products are handcrafted using premium, ethically sourced ingredients like organic shea butter and essential oils. We are committed to sustainable practices and every purchase supports clean water initiatives and livelihoods around the world.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Are your products vegan and cruelty-free?
Yes! The vast majority of our products are vegan, and we are proudly Leaping Bunny certified, meaning we never test on animals at any stage of production.
What is your return policy?
We want you to love your Pacha experience. If you are not satisfied with your purchase, please contact our customer support team within 30 days of receipt for a replacement or a full refund.
Do you use synthetic fragrances or dyes?
We prioritize natural ingredients. Most of our scents come from pure essential oils, and our vibrant colors are derived from natural clays, herbs, and botanicals rather than synthetic dyes.
How should I store my bar soap to make it last longer?
To get the most out of your Pacha bar, we recommend using a draining soap dish that allows the bar to dry completely between uses. This prevents the soap from becoming soft and extends its life.